Use digital channels to contact us: what you need to know about heightened alert levels

With today’s increase in alert levels - with Auckland now in level 3, and the rest of the country in level 2 - there are a number of changes to how we operate at Vodafone NZ.

Please use digital channels to contact us where possible

All our teams are now working from home, and we’ll continue to ensure we offer our customers great internet and phone connections - but there will be a few changes in how we interact.

Digital options are the best way to get in touch with Vodafone, such as via our website (online shop, chatbot TOBi or Live Chat), MyVodafone app and Facebook/Twitter.

We continue to be contactable by phone, but often it’ll be quicker to use an online alternative.

Greater Auckland stores are closed, with Essential Connectivity Hubs back up and running

Vodafone stores from Warkworth to Pukekohe are now 'Essential Connectivity Hubs' operating under alert level 3 guidelines, meaning people need to make an appointment to visit.

All other stores outside of greater Auckland continue to operate under alert level 2 guidelines.

Please visit our store locator page on our website for more information about what the alert level guidelines mean.

Our teams are embracing remote working

All staff across Aotearoa are encouraged to work from home. Because it’s a regional lockdown:

  • Auckland (alert level 3): Our Auckland head office was open this morning (Wednesday) for people to go collect work items i.e. get things from their lockers or pick up a monitor/chair - and closed at 12noon. With the exception of a handful of essential staff who need to access technical equipment, the vast majority of Auckland team members will work from home until the alert level drops.
  • Rest of country (alert level 2): For anyone based outside Auckland, we are recommending they also work from home wherever possible.

We continue to utilise our daily wellness check-in system, the Vlife app, asking team members to answer a few simple questions daily to help us ensure their health and wellbeing is prioritised.

Internet and phone traffic starts to ramp up again

Just like the first lockdown in April/May, we’ve seen our customers turn to their phone and online apps to stay connected to family and friends.

It was a busy morning all round, with text messages up 30% and calls/data use steadily rising also…. Voice calls over mobile phones increased 20% (for 3G calling) and 50% (for 4G calling, VoLTE)!

But our networks are holding up well so far and our technology teams are obviously keeping a very close eye on things.

We hope you continue to stay safe, and stay connected.

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