News Community

Helping our customers online: simplifying digital support options and turning off the Vodafone Community website

Mark Fitzgerald, Head of Digital Service & Tools, explains why we’re turning off

Solving your problems as quickly and easily as possible is the ultimate goal of our customer service channels.

It’s much better for you if we simplify the ways to contact us, and make those options as easy as possible to use.

That’s why we’re turning off the Vodafone Community website at the end of March, and asking you to contact us via one of our more popular online channels.

The three best ways to get fast and accurate help online are:

We also have a range of phone numbers if you’d like to call us instead.

More broadly, we want to offer you remarkably simple ways to contact us. This means better digital channels, and more people based in New Zealand, with awesome tools like our chatbot TOBi to help us respond as quickly as possible.

We’re working on a bunch of new innovations to further improve our customer service. Stay tuned for more updates.

Latest News
12 October 2020
An online destination where music fans discover their new favourite artists
24 September 2020
Activity now aligns to the United Nations Global Goals for sustainable development, focusing on creating a better Aotearoa via technology solutions
16 September 2020
By Kirstin Te Wao, Head of Māori Development

Network Status

Mobile ›
Excellent Very Good Good Fair Low No Connection
Landline & Broadband ›
Excellent Very Good Good Fair Low No Connection

Internet Explorer Not Supported

Please note that we do not support Internet Explorer. For optimal browsing we recommend Chrome, Safari, or Firefox.