Planned IT outages overnight on 23 April
Some customer applications will be unavailable
We’re working on a number of enhancements to our finance systems to improve our overall customer experience.
To enable technical upgrades to take place, we will be conducting a scheduled outage on certain IT systems and services overnight on 23 & 24 April. This will impact some Vodafone NZ customer applications, with the impacts listed below. The upgrade is taking place over the Anzac Day long weekend to minimise disruptions as much as possible, and thanks for bearing with us.
This planned upgrade won’t impact our phone and internet coverage, as our connectivity networks will continue to run as usual during this time.
The overnight outage is expected to impact the following applications and services from 10pm on Friday 23 April until 6am on Saturday 24 April.
- MyVodafone: website and app will be unavailable.
- Account changes via our call centre: will be suspended as our customer information portal, Siebel, will be read-only, meaning we won’t be able to make changes to your account if you call us.
- Red Share: administration portal will be suspended, so you can’t make changes to your accounts during this time.
- Porting: of phone numbers will be suspended.
Furthermore, between 10pm on Friday 23 April and 10pm Saturday 24 April, account balance and usage information will be unavailable for on-account customers via the MyVodafone website and app.
Services not impacted:
This will not impact the notifications sent to mobile customers when they have used 80% and 100% of their data allowance. Post-pay data top-up will be working through Flexi Data top-up pages on our website – however pre-pay payment will be available via voucher top-up only.
Thanks for your patience as we continue to work on ongoing improvements to our customer experience.