Vodafone continues supporting customers during COVID-19

COVID-19 Care Plan is in place for customers impacted by the pandemic and recent heightened alert levels

Vodafone NZ is continuing to support customers impacted by the global pandemic. The company’s latest COVID-19 Care Plan - August 2021 includes:

  • Broadband data certainty for urban customers. The removal of data caps from data-capped fixed broadband plans for consumers and small to medium sized businesses until at least 30 September, which will be automatically applied to eligible customer’s accounts. This applies to customers on fibre, HFC, and copper (ADSL/VDSL) technologies.
  • Free unlimited data at off-peak times for rural customers. Unlimited free off-peak data (midnight to 5pm daily) for Vodafone and Farmside rural broadband (RBI) users, applicable until when all of New Zealand is at Alert Level 3 or lower Alert Level, which is automatically applied to relevant customers’ accounts.
  • COVID-19 related hardship relief. Customers that are also recipients of hardship assistance from WINZ relating to COVID-19, or the Government’s wage subsidy, can apply for no-cost disconnections or relief from late payment fees. Applications are available via:
  • Essential Connectivity Hubs. Some of our stores are operating as Essential Connectivity Hubs. If customers need to visit any of these stores, it is by appointment only and appointments can be booked on the Essential Connectivity Hub booking page. Many supermarkets, service stations and dairies sell Vodafone Prepay SIMs and top-ups also.
  • Ensuring network capacity. Following spikes of data use as New Zealanders turn to the internet during lockdown, Vodafone NZ has added extra capacity to fixed, broadband and mobile networks, and we actively monitor performance 24/7 to respond to increased network demands.

Joe Goddard, Commercial Director, says Vodafone NZ wants to help alleviate some of the pressures of lockdown. “Worrying about data caps when you’re working from home, or the kids are trying to do their schoolwork, isn’t ideal during a nationwide lockdown. We’re hoping this will be welcome relief to Vodafone customers - even if they’re simply using the extra data to stream more TV shows!

“We also continue to collaborate with other organisations in the telecommunications industry, to ensure ongoing network resilience and connectivity for New Zealanders. We are working closely with the Telecommunications Forum (TCF) and Government to keep New Zealanders connected at this challenging time.

“During last year’s level 4 lockdown we removed data caps for urban fixed broadband customers and provided unlimited data at off-peak times for rural broadband customers, so we are pleased to again provide more access to internet data, which is proving to be an essential home item. We also have a hardship relief process in place, and urge customers to contact us if they are experiencing financial difficulties as a result of COVID-19.

“While we’d love to offer unlimited anytime data to all internet users including all our wireless broadband customers, there are different network constraints within New Zealand’s digital infrastructure, so this should provide people with extra bandwidth but also ensure our networks continue to run smoothly for all customers,” Goddard adds.

For more information and updates, please visit https://www.vodafone.co.nz/covid19faqs/

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