Stay connected using digital channels during current alert levels

How Vodafone NZ is responding to the latest government announcement

Following the PM’s latest press conference at 5:30pm today, we remain focused on keeping Aotearoa and our customers connected via our awesome phone and internet networks.

With Auckland remaining in level 3, and the rest of New Zealand staying in level 2, here’s how we’ll operate at Vodafone NZ until alert levels change.

Digital channels are usually the quickest way to get help

If you need to get in touch with us, digital options are often the best way. During the past few months we’ve been working on a number of enhancements to our online support options, and we think we’ve made service at the click of a button even easier.

These digital channels include our website (online shop, chatbot or Live Chat), My Vodafone app and Facebook/Twitter - with the full list available here.

We continue to be contactable by phone, but often it’ll be quicker to use an online alternative.

Greater Auckland stores remain closed, with Essential Connectivity Hubs open for appointments only

Vodafone stores from Warkworth to Pukekohe remain ‘Essential Connectivity Hubs’ under alert level 3 guidelines, meaning people need to make an appointment to visit.

All other stores in the rest of Aotearoa continue to operate under alert level 2 guidelines.

Please visit our store locator page on our website for more information about what the alert level guidelines mean.

Our teams continue to embrace remote working

We continue to encourage our staff across New Zealand to work from home. Except a handful of essential staff who need to access technical equipment, the vast majority of our team members will keep working from home until the alert levels drop.

Our daily wellness check-in system, the Vlife app, is proving to be incredibly useful. Each morning, we ask team members to answer a few simple questions to help us ensure their health and wellbeing is prioritised. The app is also designed to help us manage any contact tracing we may need to do.

Internet and phone traffic has been ramping up, with interesting regional differences

Just like under the first lockdown in April/May, we’ve seen our customers turn to their phone and online apps to stay connected to family and friends.

Most interestingly, we’ve seen a distinct difference in data and phone use across the country over the past few days with the differing alert levels. While all New Zealanders are utilising digital connectivity options more, with Auckland in alert level 3 lockdown we've seen Aucklanders turn to the internet and phones in droves.

When comparing this Wednesday this week (12 August) with last Wednesday (5 August), fixed broadband data is up 33% in Auckland (alert level 3) compared to just 1% increase for the Rest of NZ (alert level 2).

However, we’ve all turned to our phones - with Aucklanders calling others the most. Mobile phone voice minutes (over 3G) are up 45% in Auckland, vs 32% across the Rest of NZ.

You can read more about the increases in data and phone use here.

Our network operations and around-the-clock monitoring continue from home offices (or kitchen benches!) around the country, and we’re working hard to keep New Zealanders connected.

Covid-19 portal helping our business customers adapt

For business customers wanting more information on how they can best navigate the changing operating environment, we have some great resources online in our main Covid-19 portal, including:

Our team of account managers is also on hand to provide specialised advice or technology assistance wherever needed. Contact them via the online call back form.

From all of us at Vodafone - Stay Safe.

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