Vodafone goes in to bat for customers with ‘Always Connected’ broadband promise

25 October 2016

MEDIA RELEASE - Vodafone has promised its home broadband customers who also have one of its latest mobile plans, that from 27 October 2016 they’ll never be without a connection.

Vodafone Consumer Director Matt Williams said the new Always Connected promise puts our customers first. “Kiwis love being online at home and, for most of us, an internet connection is an essential service alongside the likes of electricity, gas and water.

“Our powerful promise is that if a fixed broadband fault can’t be immediately resolved via our call centre, we’ll give you as much mobile data as your household needs – for free – until the fixed broadband connection is up and running again.

“The data can be applied to up to four eligible Vodafone mobiles in your household within minutes and, by setting up Wi-Fi hotspots from these mobiles, all your other devices at home can be connected.

“Vodafone’s 4G network will ensure that customers who have broadband and mobile with us are always connected, and have more than enough data to surf and stream as they usually do,” Matt Williams said.

Once the free data has been applied to the customer’s Vodafone On Account or Prepay mobile, it’s theirs to keep – even once the fault has been resolved.

Faults which can’t be resolved on the spot via our call centre are usually addressed inside three days. Most of these relate to older-style copper connections, and a smaller number apply to fibre connections.

“The other group who will benefit from our ‘Always Connected’ promise are mobile customers who are moving house. We acknowledge it can be a painful process getting your essential services up and running, but problems with internet access will now be a thing of the past with this simple solution,” Matt said.

Vodafone goes in to bat for customers with ‘Always Connected’ broadband promise.